Connecting your employees so they can work effectively and take care of customers is essential to stay competitive in today’s world of Digital...
Unified Communications as a Service - Explained
Seven Frequently Encountered Challenges of Call Centers
We aim to make the process of friction reduction for your customers as, well, frictionless as possible for you. Here’s what we see as FEC’s...
What is Unified Communications & Collaboration (UC&C)? ...
Unified Communications and Collaboration (UC&C) is not a single tool or product, but a collection of solutions, which organizations implement to...
What happens when you're hard down?
What are the costs of being hard down? Do you know? We are in touch with clients day-in and day-out and would say the vast majority do not know.
Customer Service in the Age of Polarization
Artificial intelligence, or AI, is a presence that is all around us when surfing the internet. As the name suggests, this is intelligence by...
How Are You Handling Cybersecurity Risks? - cybersecuri...
The NIST Cybersecurity Framework provides a basic and understandable language of five key Functions– Identify, Protect, Detect, Respond, and Recover...
We are provider agnostic
What do we mean when we say we're "agnostic" in developing your business's technology roadmap? This term is a cornerstone of our customized approach...