Who We Are

Our Company

We help our clients make the right choices when buying and managing technology. 

Our Partners

Our partners bring you solutions that transform tech investments into tangible business outcomes.


When you work at CrossVergence, you can expect flexible remote work, generous PTO, a fun culture, and so much more. View open positions and apply today.
Who We Serve




What We Do

Cloud Communications


Other Services

A Guide To Transforming Senior Living Facilities With AI and Telehealth

As our population ages, senior living facilities face immense challenges – and opportunities – in providing exceptional care. Driven by the massive surge in demand for superior senior living experiences, these organizations must find ways to elevate services, streamline operations, and position themselves for sustainable long-term growth.

Emerging technologies like telehealth and AI-powered solutions offer accessible, cost-effective solutions to the issues senior living spaces struggle with.  In this blog, we'll explore how these innovations can help your senior living facility unlock new levels of excellence in resident care and services.

What Challenges Do Senior Living Facilities Face?

Today’s senior living facilities deal with several challenges that require modern technology solutions to help overcome, including: 

  • Rising healthcare costs: The escalating costs of healthcare services and medications can strain the financial resources of senior living facilities, threatening their long-term viability.
  • Chronic staffing shortages: As the demand for senior care services increases, facilities often struggle to recruit and retain qualified staff, which often leads to burnout and compromised care quality.
  • Increased demand for quality care services: With the aging population growing, facilities must adapt to meet the evolving needs and expectations of residents to provide comprehensive, personalized care.
  • Maintaining operational efficiency: It can be challenging to manage the complex logistics of running a senior living facility, which can impact overall efficiency and resource utilization.
  • Ensuring resident safety and well-being: Safeguarding the health, safety, and overall well-being of residents is a top priority, but achieving this goal can be difficult with limited staff and resources.

However, these challenges also present opportunities for facilities to embrace resident-focused technologies that alleviate these issues and position them for long-term success. crossvergence-blog-transformingseniorliving-inline

How Can AI Boost Operational Efficiency?

AI-powered technologies offer a powerful solution to the staffing challenges faced by senior living facilities. AI systems can handle routine tasks such as scheduling, ordering supplies, and managing facilities, freeing up human staff to dedicate their time to providing personalized care, emotional support, and meaningful social engagement to residents instead. By automating these administrative tasks, AI solutions not only ease the burden on staff but also improve overall efficiency, leading to cost savings and better resource allocation.

How Can Telehealth Enhance Resident Care?

Telehealth solutions help bridge the gap between residents and healthcare professionals, which is likely why 26% of senior living organizations invested in telehealth in 2022.1 With the right telehealth solutions in place, senior living facilities can ensure residents receive mental health consultations, post-hospital follow-up care, and even crisis support from the comfort of their rooms to improve accessibility and reduce social isolation.

Transform Your Senior Living Experience With Expert Guidance

Today's seniors are tech-savvy, socially engaged, and accustomed to modern conveniences. By embracing emerging technology solutions like AI and telehealth systems, senior living facilities can create environments that match the expectations of their residents. 

At CrossVergence, we’re committed to staying up-to-date with the latest challenges senior living facilities face by working closely with partners like Good People. Good People is dedicated to improving the well-being of senior communities, so we combine our technology expertise with their insights to help facilities like yours find and implement the right technologies to improve the senior living experience.

Ready to overcome your senior living facility's toughest challenges with best-fit technology solutions? CrossVergence is here to help. We’ll take a consultative approach to understanding your organization’s specific needs and recommending solutions that improve your operations – and your residents' lives. Book a consult today to get started.


  1. https://www.ziegler.com/media/msrdo4a2/ziegler-cfo-hotline-report-january-2023_technology-spending.pdf

Read More:

How Technology Is the Ultimate Care Partner for Senior Living Communities
How Technology Is the Ultimate Care Partner for Senior Living Communities

As more Baby Boomers reach retirement age, they're driving massive demand for quality senior care...

Is Audio Conferencing Dead?
Is Audio Conferencing Dead?

Audio conferencing has been around long enough that most of us can't remember a time without it. It...

What is SD-WAN?
What is SD-WAN?

The term Wide Area Network, or WAN, has been in common use for decades. These network solutions...